Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and billing information when you make a booking
• Trip Information: Pickup and dropoff addresses, dates, times, flight numbers, and service preferences
• Communication Data: Messages, emails, and text messages exchanged with our team
• Usage Data: Information about how you interact with our website, including pages viewed, time spent, and referral sources
• Device Information: Browser type, operating system, IP address, and device identifiers

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your bookings
• Send booking confirmations, driver details, and ride updates
• Track flights for airport transfer services
• Process payments and issue refunds
• Respond to your inquiries and support requests
• Improve our services and website experience
• Send service-related communications via email and SMS
• Comply with legal obligations
• Detect and prevent fraud

3. SMS Consent & Communications

When you opt in to SMS communications during booking, you consent to receive text messages related to your bookings, including confirmations, driver updates, and flight tracking notifications.

• Message frequency varies based on your bookings
• Message and data rates may apply
• You can opt out at any time by replying STOP
• Text HELP for assistance
• We do not share your phone number with third parties for marketing purposes

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With chauffeurs assigned to your booking (limited to information needed to complete the ride)
• Payment Processors: With our payment processing partners to process transactions securely
• Legal Requirements: When required by law, regulation, or legal process
• Safety: When necessary to protect the safety of our passengers, drivers, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmission
• Secure payment processing through PCI-compliant partners
• Access controls limiting employee access to personal data
• Regular security assessments and monitoring

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time
• Object to processing of your data for certain purposes

To exercise any of these rights, contact us at support@enluxelimo.com or call (404) 857-1533.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe a child under 18 has provided us with personal information, please contact us.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• EnLuxe Limo LLC
• Email: support@enluxelimo.com
• Phone: (404) 857-1533
• Text: +1 (404) 857-1533