Common Topics
Change Pickup Time
Need to adjust your pickup time? No problem.
Text or call us with your booking confirmation number and the new requested pickup time. We accommodate changes whenever possible at no extra charge, subject to driver availability.
Cancel Booking
Need to cancel your reservation?
Contact us as soon as possible. Cancellations 48+ hours before pickup receive a full refund. 24-48 hours: 50% refund. Less than 24 hours: refund varies by service type. See our Terms & Conditions for full details.
Driver Not Arrived
Your driver hasn't arrived at the expected time?
First, check your confirmation email/SMS for driver contact details and estimated arrival. If your driver is more than 5 minutes past the scheduled time, text or call us immediately at (404) 857-1533 and we'll locate your driver or dispatch an alternative.
Billing Disputes
Question about a charge on your account?
Email support@enluxelimo.com with your booking confirmation number, the charge in question, and a brief description. We review all billing disputes within 24 hours and will issue corrections as needed.
Lost Items
Left something in the vehicle?
Contact us immediately via text or phone with your booking details and a description of the lost item. We'll coordinate with your driver to locate and return the item. Items are held for 30 days.
Can't find what you're looking for?
Reach out directly and we'll help you right away.