Terms & Conditions

1. Agreement

By booking a ride or using any services provided by EnLuxe Limo LLC ("Company," "we," "us," or "our"), you ("Customer," "you," or "your") agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and EnLuxe Limo LLC. If you do not agree to these terms, please do not use our services.

2. Services

EnLuxe Limo LLC provides premium ground transportation services in the Atlanta metropolitan area, including but not limited to:

• Airport transfers (ATL Hartsfield-Jackson and PDK DeKalb-Peachtree)
• Hourly chauffeur services (2-hour minimum)
• Event and wedding transportation
• Corporate transportation

Services are subject to driver and vehicle availability. We reserve the right to refuse service at our discretion.

3. Booking & Payment

All bookings must be made through our website, by phone, or by text message. Payment is required at the time of booking and is processed through our secure payment system. We accept all major credit cards (Visa, Mastercard, American Express, Discover).

Quoted prices are valid for 20 minutes from the time of quote generation. Prices may be subject to surcharges based on demand, time of day, distance, and other factors. All applicable surcharges will be displayed before payment is processed.

By completing a booking, you authorize EnLuxe Limo LLC to charge the provided payment method for the total amount shown at checkout.

4. Cancellation Policy

Standard Airport Transfers

• 48+ hours before scheduled pickup: Full refund
• 24-48 hours before scheduled pickup: 50% refund
• 12-24 hours before scheduled pickup: 25% refund
• Less than 12 hours before scheduled pickup: No refund

Hourly Chauffeur Services

• 48+ hours before scheduled pickup: Full refund
• 24-48 hours before scheduled pickup: 50% refund
• 12-24 hours before scheduled pickup: 25% refund
• Less than 12 hours before scheduled pickup: No refund

Events & Weddings

• 48+ hours before scheduled pickup: Full refund
• 24-48 hours before scheduled pickup: 50% refund
• Less than 24 hours before scheduled pickup: No refund

No-shows will not receive a refund. To cancel, contact us by phone, text, or email before the applicable cancellation deadline.

5. Passenger Responsibilities

As a passenger, you agree to:

• Be ready at the designated pickup location at the scheduled time
• Provide accurate pickup and dropoff addresses
• Treat the vehicle and chauffeur with respect
• Not engage in illegal activities during the ride
• Not smoke, vape, or consume alcohol in the vehicle
• Be responsible for any damage caused to the vehicle during the ride
• Wear seatbelts at all times during transit

EnLuxe Limo LLC reserves the right to terminate a ride and refuse further service if a passenger behaves in an unsafe, disruptive, or illegal manner.

6. Company Responsibilities

EnLuxe Limo LLC is committed to:

• Providing clean, well-maintained vehicles
• Employing professional, licensed, and background-checked chauffeurs
• Arriving at the scheduled pickup time (or adjusting for flight delays)
• Maintaining appropriate commercial insurance coverage
• Protecting your personal information in accordance with our Privacy Policy
• Providing transparent pricing with no hidden fees

7. Limitation of Liability

To the maximum extent permitted by law, EnLuxe Limo LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, including but not limited to:

• Missed flights, appointments, or events due to traffic, weather, or other conditions beyond our control
• Loss of business or revenue
• Delays caused by road conditions, construction, accidents, or acts of God
• Loss, damage, or theft of personal property left in the vehicle

Our total liability for any claim arising from our services shall not exceed the amount paid by you for the specific booking in question.

8. SMS Communications

By providing your phone number and consenting to SMS communications during booking, you agree to receive text messages from EnLuxe Limo LLC related to:

• Booking confirmations and updates
• Driver assignment and arrival notifications
• Flight tracking updates
• Service-related communications

Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any message. Message frequency varies based on your bookings.

9. Contact Information

For questions about these terms, contact us:

• Phone: (404) 857-1533
• Email: support@enluxelimo.com
• Text: +1 (404) 857-1533